To provide prompt, efficient and friendly service to members by recognition of their Credit Union needs; assists with financial transactions over the telephone; explains products and services and responds to problems. Follows established policies and procedures for these areas.
Requirements
- Assists members on telephone with problems and inquiries concerning account activity
- Resolves problems that are within their authority to resolve
- Processes deposits, credit card payments, and loan payments received in mail
- Performs file maintenance for all deposit accounts
- Verifies funds on members' checks for merchants
- Processes address changes, stop payments, and check holds
- May also process night deposits and prepare and mail account packets to new members
Benefits
- Highly competitive pay rates
- Generous vacation and sick leave and leave donation program
- Company-paid employee group insurance and company assisted dependent insurance
- Tuition reimbursement program
- Employee Assistance Program (EAP)
- Attractive 401k contribution matching percentage
