Software Engineer – AI Ops

As a Software Engineer supporting Southwest's AI Platform Operations Pod, you'll help keep AI and agentic applications running reliably in real production environments. This role focuses on operating and supporting AWS-based AI workloads at the L1/L2 level and working hands-on with cloud-native services, observability tools, and automation to monitor system health, respond to incidents, and improve reliability over time.

Requirements

• Apply knowledge and skills of software development and testing effectively to solve a range of problems
• Work alongside other engineers on the team to elevate technology and consistently apply best practices
• Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
• Document each aspect of a system or application as a reference for future upgrades and maintenance
• Determine and assess the needs of the user and then create software to meet the requirements
• Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
• Work in an agile environment to deliver high-quality software
• Prepare and install solutions by determining and designing system specifications, standards, and programming
• Mentor junior members on the team
• Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice