Customer Success Manager
SpellbookCanada
Posted August 29, 2025
Full Time
About the Company
Spellbook is an AI-powered transactional lawyer assistant, utilized by over 3,000 legal teams to review a million contracts annually. Its core service leverages advanced AI to streamline contract analysis, reducing time and improving accuracy for law firms. Spellbook's distinctive value proposition lies in its ability to automate routine tasks, allowing lawyers to focus on more complex cases while ensuring compliance and efficiency.
Job Description
Spellbook is a leading AI suite for commercial lawyers, aiming to make legal services more accessible through AI tools. They are seeking a proactive Customer Success Manager to drive success for mid-market and enterprise clients, focusing on delivering measurable value. The role involves building strong relationships, onboarding new customers, and analyzing usage data.
Requirements
- Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts.
- Build strong relationships with key stakeholders and drive client satisfaction.
- Lead onboarding and training for new customers.
- Conduct business reviews and identify growth opportunities.
- Address objections and articulate the ROI of Spellbook’s solutions.
- Design and send targeted emails and presentations.
- Analyze usage data and drive engagement.
- Manage renewals and coordinate with expansion.
- Troubleshoot technical issues and collaborate with support teams.
Benefits
- Competitive stock option grants
- Wellness allowance
- Mental health support
- Paid meals
- Annual wellness allowance
- Generous time off
