Ask Advocate (Healthcare CSR) | Colombia

The Ask Advocate (Healthcare CSR) will be responsible for resolving member inquiries regarding claims, coverage, plan details, eligibility, and authorizations, while utilizing process flow documents, internal systems, and a ticketing system to address and solve member inquiries. The ideal candidate will have outstanding verbal and written communication skills, be highly organized, have excellent problem-solving skills, and be able to work effectively as part of a team.

Requirements

• Demonstrated customer service soft skills
• Ability to understand and empathize with customers when handling concerns
• Ability to work effectively as part of a team
• Self-motivated with the ability to meet tight deadlines with a high degree of accuracy
• Ability to multitask, prioritize, and manage time effectively
• Willingness to learn and master products and services to ensure reliable, accurate, and efficient service
• Comfortable working with minimal supervision
• Customer-oriented with the ability to adapt to different types of characters
• Strong problem-solving skills and ability to closely follow detailed processes