IT Automation Analyst

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

Requirements

• 5+ years’ experience in IT Support or IT Operations within an enterprise environment
• Strong hands-on experience supporting macOS, Windows, and Microsoft 365
• Experience with JAMF Pro and enterprise device lifecycle management
• Experience supporting senior stakeholders and executives
• Hands-on experience building automations using Power Automate, scripting, or workflow platforms
• Practical experience working with APIs, connectors, or system integrations including authentication concepts and data flows
• Ability to analyse ticket trends and design scalable solutions that reduce repetitive manual effort
• Strong interest in AI-driven service delivery and demonstrated experience experimenting with or implementing AI tools

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive
• Voluntary healthcare coverage in countries where applicable
• Paid time off to recharge and spend time with loved ones
• Mentoring Program designed to create meaningful connections that support growth and amplify our focus