Manager of Customer Development

Role Overview

Join SPS Commerce as the Manager of Customer Development for the Revenue Recovery team, leading a high-performing group of Customer Development Specialists. This is a leadership role where you can shape the future of lead generation and make a visible impact on growth.

What You Will Do

Support and execute outbound and inbound development strategies, monitor activity levels and conversion rates, lead and mentor a team of Customer Development Specialists, oversee lead follow-up and qualification processes, and refine outreach cadences and messaging.

Why It Might Be a Fit

This is a Built for Growth opportunity for a leader who enjoys developing people, refining strategy, and turning insights into action. You'll guide a fast-moving B2B SaaS CDS team, using data and analytics to sharpen decisions, elevate performance, and create scalable success.

Requirements

• 5+ years of total experience in a B2B SaaS or software sales or sales development environment
• 2+ years of leadership and management experience, preferably leading SMB or Mid-Market BDR, SDR, or lead gen teams
• Proven success developing talent and driving performance through coaching and accountability
• Dynamic and adaptable leadership style
• Strong understanding of sales development workflows, pipeline generation, and go-to-market processes
• Excellent communication and collaboration skills, with the ability to influence cross-functional stakeholders
• Demonstrated ability to create structure, set clear expectations, and maintain accountability within a sales development team

Benefits

• Comprehensive benefits package
• Annual incentive program
• Equity or stock options (not specified)
• Paid time off
• Healthcare
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission