Manager â Customer Experience
SquareTradeLondon, England, United Kingdom
Posted February 10, 2026
Full Time
About the Company
SquareTrade is the fastest growing partner in the global device protection market, working with many of the worldâs largest operators, retailers, and manufacturers.
Job Description
We are seeking a Customer Experience Manager for Europe to own how we measure, understand, and articulate our end-to-end customer experience. The ideal candidate will have 5+ years' experience in Customer Experience, Customer Insights, VoC, or customer-led analytical roles.
Requirements
- Own and evolve customer listening and VoC frameworks across all digital, operational, and partner touchpoints.
- Lead root cause analysis (RCA) on customer feedback, complaints, and operational data to identify drivers of friction, churn, and loyalty.
- Produce clear, prioritised insight linking customer experience to outcomes such as NPS, CSAT, complaints, retention, and CLV.
- Translate complex data into compelling customer stories that influence senior stakeholders and decision-making.
