Customer Service Representative

Role Overview

The Customer Service team at Thermo Fisher Scientific's Shared Service Center in Budapest supports clients throughout the lifecycle, including administration, order management, quotations, and master data. The team provides exceptional customer support and works with internal stakeholders to fulfill customer requests.

What You Will Do

As a Customer Service Representative, you will provide exceptional customer service, process and follow up on requests, and work with partner functions to resolve issues. You will also become proficient in Customer Relationship Management systems and adhere to company policies and guidelines.

Why It Might Be a Fit

This role requires high integrity, attention to detail, and strong problem-solving skills. You will work in a team environment and must be able to multitask under tight deadlines. The company offers a competitive compensation package, comprehensive health and well-being support, and opportunities for career growth and professional development.

Requirements

• High school diploma or Government Body award
• Relevant customer service experience in an SSC/multinational/office environment
• ERP system experience preferred but not essential
• Competent Microsoft Office user
• Strong written and verbal communication skills in English
• Additional European language proficiency highly valued

Benefits

• Competitive salary
• Cafeteria benefits (SZÉP-card allowance)
• Annual performance-based bonus
• Flexible working arrangements
• Monthly pension fund contributions after six months of employment
• Medicover health insurance package
• Health screenings
• Life, accident, and critical illness insurance
• Discounted dental care services
• Discounted All You Can Move Sport Pass
• Massage chairs in the office
• Soft and hard skill training
• Continuous learning opportunities
• Complimentary language courses after three months of employment