Business Development Director

Role Overview

A senior commercial leader responsible for driving revenue growth through new client acquisition within the Business Process Outsourcing (BPO) sector. This role owns the end-to-end sales lifecycle; from prospecting and solution design through contract execution—while aligning closely with Operations, Workforce Enablement, and Client Success to ensure commercially viable and operationally sound deals.

What You Will Do

Own and execute new-logo acquisition strategy across target BPO verticals and geographies, develop, manage, and close a qualified pipeline of enterprise and mid-market opportunities, lead complex, multi-stakeholder sales cycles, and secure revenue-backed commitments aligned to company capacity and margin requirements.

Why It Might Be a Fit

The Director operates with a high degree of autonomy, strategic judgment, and accountability, and is expected to materially contribute to pipeline growth and near-term revenue realization.

Requirements

• 6+ years of progressive sales or business development experience within BPO, CX, or outsourced services
• Demonstrated success closing mid-market to enterprise-level BPO engagements
• Proven ability to sell complex, multi-site, multi-service outsourcing solutions
• Strong commercial acumen with the ability to balance revenue growth and delivery feasibility
• Executive-level communication, negotiation, and presentation skills
• Deep understanding of BPO pricing models, seat economics, and capacity planning
• High level of autonomy, judgment, and accountability
• Bachelor’s degree required; MBA or equivalent business education preferred