Customer Relations Coordinator I (Hybrid)

The Customer Relations Coordinator I ensures a high-level of customer satisfaction by acting as the primary point of contact for coordinating patient visits, radiology/breast imaging procedures and/or consultations.

Requirements

• Schedule appointments, follow-up visits, and/or imaging procedures while optimizing provider’s and technologists’ schedules.
• Answer incoming voice and/or chat calls, make outbound calls, and/or provide pre-appointment instructions as outlined in the EPIC scheduling system when applicable.
• Verify patient registration information (i.e. demographics, insurance, etc.) and make the necessary updates when applicable.
• Manage, reschedule or cancel appointments while maintaining HIPPA compliance.
• Transcribe faxed paper orders into electronic orders that feed into our electronic medical record system EPIC for imaging appointments when applicable.
• Provide first call resolutions to patients’ inquiries and/or requests.
• Demonstrate behavior consistent with Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.
• Achieve and maintain consistent stable monthly performance of 85% in Quality Assurance and 90% in scheduling accuracy.
• Demonstrate regular, consistent, and punctual attendance.