We’re working with an established organisation seeking an experienced 1st / 2nd Line Support Engineer to join their internal IT function on a contract basis.
Requirements
- Provide 1st and 2nd line technical support to users via phone, email, remote access and desk-side support
- Troubleshoot and resolve hardware, software and connectivity issues
- Support and administer Microsoft 365 technologies
- Manage user accounts and permissions across Active Directory and Azure AD
- Support Windows 10/11 desktop environments
- Assist with Intune / Endpoint Manager device management
- Support Microsoft Teams and SharePoint environments
- Troubleshoot networking and infrastructure-related issues
- Coordinate onboarding and offboarding activities for users
- Escalate complex technical issues where appropriate and track through to resolution
- Maintain accurate technical documentation and knowledge articles
- Assist with asset management and inventory control
- Contribute to continuous improvement initiatives across the IT support function
