Medical Support Officer / Medical Helpdesk Assistant

The Medical Support Officer / Medical Helpdesk Assistant provides administrative and non-clinical support to patients, healthcare providers, and internal teams. The role requires excellent communication skills, attention to detail, and a commitment to delivering exceptional patient support while maintaining compliance with healthcare regulations and privacy standards.

Requirements

• High school diploma or equivalent required
• Associate degree in Healthcare Administration, Medical Office Administration, or related field preferred
• 1-3 years of experience in healthcare support, medical administration, patient services, customer service, or helpdesk environments
• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational and multitasking skills
• Attention to detail and accuracy
• Proficiency with Microsoft Office applications
• Ability to work independently in a remote environment

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off (PTO)
• Paid holidays
• Sick leave
• Life insurance and disability coverage
• Employee assistance programs
• Professional development opportunities
• Healthcare industry training programs
• Flexible remote work environment
• Performance-based bonus opportunities