Guest Services Agent

The Guest Services Agent serves as the primary contact for all guests throughout their stay, checking guests in and out, handling room assignments, and resolving guest complaints. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Requirements

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Take guest messages and faxes with accuracy, always noting the date and time of message.
• Respond to requests for service and assistance.
• Provide high quality service to both internal and external customers.
• Perform basic computer and POS system functions.

Benefits

• Paid vacation time
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) or other retirement plan
• Discounts on hotel stays
• Opportunities for advancement