Member Services Representative

Role Overview

As a Member Services Representative, you will build and maintain professional relationships with members and colleagues, providing best-in-class service and making informed recommendations to help members achieve their financial goals. You will be the first point of contact for members, assisting with financial transactions, educating them about opportunities to enhance their financial landscape, and promoting Connexus products and services.

What You Will Do

You will assist members at the counter, drive-up, phone, or via mail correspondence with financial transactions, troubleshoot as necessary, and keep information in confidence. You will also operate and balance the cash drawer daily, monitor and respond to chat queues, and protect member and credit union assets through risk mitigation and fraud prevention.

Why It Might Be a Fit

This role is a great fit for someone with a hunger to learn, positive energy, and excellent verbal communication skills. You will have the opportunity to develop your skills and knowledge through our robust learning and development program, and you will be part of a team that values collaboration, high performance, and employee growth and development.

Requirements

• Demonstrated knowledge of basic math skills and cash handling experience
• 1+ years of work experience in a sales, retail, or customer service environment
• Prior experience working in a credit union or bank as a member service representative or teller is beneficial but not required

Benefits

• 20 days of paid time off
• 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program with annual professional development stipend
• Starting wage of $17.00/hr. and higher based on prior experience