Senior Member Services Representative

Role Overview

As a Senior Member Services Representative, you will build and maintain professional relationships with members and colleagues, providing best-in-class service and making informed recommendations to help members achieve their financial goals. You will be the first point of contact for members, assisting with financial transactions and educating them about opportunities to enhance their financial landscape.

What You Will Do

You will provide best-in-class service to members, assist with financial transactions, educate members about opportunities to enhance their financial landscape, and develop working knowledge of deposit and loan products. You will also mentor, onboard, and help train new Member Services Representatives.

Why It Might Be a Fit

This role is a great fit for individuals with a hunger to learn and positive energy, who are looking for a collaborative and high-performance work environment. You will have the opportunity to develop your skills and knowledge, and contribute to the success of the credit union and its members.

Requirements

• Demonstrated knowledge of basic math skills and cash handling experience
• 2+ years of work experience in a sales, retail or customer service environment
• Prior experience working in a credit union or bank as a member service representative or teller
• Excellent verbal communication skills
• Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters
• Demonstrated ability to be a team player

Benefits

• 20 days of paid time off and 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program with annual professional development stipend
• Starting wage of $19.00/hr. and higher based on prior experience