Senior Member Services Representative

Role Overview

As a Senior Member Services Representative, you will build and maintain professional relationships with members and colleagues, providing best-in-class service and making informed recommendations to help members achieve their financial goals. You will work in a remote-first environment with a team that fosters collaboration and high performance to achieve excellence.

What You Will Do

You will assist members with financial transactions, educate them about opportunities to enhance their financial landscape, and develop working knowledge of deposit and loan products. You will also mentor and onboard new Member Services Representatives and complete member transactions accurately and efficiently.

Why It Might Be a Fit

This role is a great fit for someone with a hunger to learn and a positive energy, who is looking to join a team that wants you to be your personal and professional best. You will have opportunities for growth and development, including a robust learning and development program and an annual professional development stipend.

Requirements

• Demonstrated knowledge of basic math skills and cash handling experience
• 2+ years of work experience in a sales, retail or customer service environment
• Prior experience working in a credit union or bank as a member service representative or teller is beneficial
• Excellent verbal communication skills and an outgoing personality
• Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters
• Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment

Benefits

• 20 days of paid time off and 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program with an annual professional development stipend