Client Care Representative I

Role Overview

Work as a Client Care Representative I, assisting with client inquiries and requests, reviewing and processing client requests, and coordinating with support teams.

What You Will Do

Assist with client inquiries, review and process client requests, validate submitted documents, coordinate with support teams, and endorse requests for further action or approval.

Requirements

• Assist with client inquiries and requests across multiple communication channels
• Review and process various client requests
• Validate submitted documents (such as identification and proof of account details)
• Coordinate with support teams, such as workforce managers, to ensure efficient service delivery
• Endorse requests for further action or approval
• Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through various projects, learning and development, skills assessment, and/or process improvement
• Ensure to comply with the company’s internal and operations policies and guidelines