Service Engineer

Supermicro is seeking a Service Engineer to work remotely on our Global Services Team in Memphis, TN, providing technical support for the Memphis, TN geographic location. The Service Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems.

Requirements

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Travel to the field to train and or resolve customer issues
• Train new service engineers

Benefits

• Comprehensive benefits package
• Bonus and equity award programs