Sr. Service Engineer

Supermicro is seeking an experienced Sr. Service Engineer to join our Global Service Team, providing post-sales support, field-based troubleshooting, and system repairs at customer sites.

Requirements

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols, Layer 3 switches, routers, and firmware configurations
• Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery
• Familiar with both Windows and Linux operating environments; certifications are a plus
• Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC)
• Excellent communication, time management, and multitasking skills
• Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment
• Capable of lifting up to 50 lbs and standing for extended periods
• Capable of speaking and writing both English and Arabic languages

Benefits

• EEO Statement (Equal Opportunity Employer)