Technical Support Associate

We seek a Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires flexible hours and providing technical support over phone and/or web to customers on hardware and software issues.

Requirements

• Knowledge of x86 architecture
• Knowledge of server management tools: IPMI and command line tools
• Knowledge of OS - Linux or Windows
• Knowledge of server logs and OS logs
• Knowledge of Network architecture
• Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
• Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
• Experience in talking with customers to defuse situations

Benefits

• Comprehensive benefits package
• Bonus and equity award programs