Technical Support Consultant

Role Overview

Join our global Intelligent Support-as-a-Service leader as a Technical Support Consultant and thrive in a multicultural and multilingual environment. Deliver outstanding technical support via chats and emails, manage customer support tickets, and maintain a 24-hour response SLA.

What You Will Do

Deliver technical support via chats and emails, manage customer support tickets, attend engineering planning sessions, and review AI chatbot conversations to improve support quality.

Why It Might Be a Fit

This role requires excellent English communication skills, experience with Zendesk, and troubleshooting skills. You will work in a remote environment with a fixed schedule and have opportunities for self-development and growth.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with Zendesk, including workflow optimization, automations and support operations
• Troubleshooting skills, including the ability to distinguish between product bugs, user environment issues and third-party platform limitations
• Experience with Linear or similar modern ticketing and prioritization platforms
• Ability to translate technical concepts into clear, user-friendly language and communicate with both engineers and non-technical users
• Understanding of software releases, migrations and their potential impact on customers and product performance
• Organizational skills, including the ability to identify trends, run support retrospectives and turn insights into actionable feedback
• An AI-first approach, using AI tools to reduce repetitive work and improve chatbot/FAQ automation
• Ability to read and interpret logs (JSON) and troubleshoot issues using tools such as Grafana, browser developer tools and changelogs
• Experience managing incidents, identifying patterns during ticket surges and communicating proactively with customers and internal teams
• Understanding of cross-platform web applications, native applications and common data migration risks such as data loss, malformed records and parsing errors
• Ability to learn and follow precise procedures

Benefits

• Fixed schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements