Customer Service Representative

Role Overview

This role receives and processes customer quotes, orders, inquiries and complaints. It maintains an ongoing relationship with allocated customers and sales colleagues, using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer.

What You Will Do

Provides advanced product and service information, records and processes quotes and orders, makes calls to allocated customers, responds to and resolves complex or advanced issue escalations, and schedules follow-up actions.

Why It Might Be a Fit

The ideal candidate will have 1-3 years of experience in delivering high-quality work unsupervised, be educated to A-level or Further Education College equivalent level, and possess strong customer relationship-building skills.

Requirements

• 1-3 years of experience in delivering high-quality work unsupervised
• Educated to A-level or Further Education College equivalent level