Sr Manager, IT Operations

Symetra has an exciting new opportunity to join us as a Sr. Manager, IT Operations! As a Sr. Manager, IT Operations, you will lead enterprise ITSM, DevOps tooling, and service reliability initiatives, overseeing operational platforms and practices across infrastructure and application teams.

Requirements

• Lead and develop teams across ITSM operations and DevOps tooling capabilities
• Set operational priorities, service standards, and drive continuous improvement
• Foster cross-functional collaboration across infrastructure, cloud, engineering, and security teams
• Oversee ITSM processes (Incident, Problem, Change, Release, CMDB) and ensure governance and audit readiness
• Modernize ITSM through automation, workflow optimization, and platform enhancements
• Lead DevOps tooling strategy, including CI/CD, automation frameworks, and platform standardization
• Partner with engineering teams to improve deployment automation and operational efficiency
• Establish reliability practices (monitoring, observability, alerting, incident response)
• Drive reduction of operational toil through automation and process improvement
• Define and track service reliability metrics and operational targets
• Mentor and grow team members while promoting a culture of accountability and excellence
• Support and implement a roadmap toward SRE and modern reliability engineering practices

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for charitable donations
• Comprehensive leadership development program