Customer Service Specialist I

Customer Service Specialist I role provides first level technical support for Syniverse's products and services, working with customers and internal support teams to resolve issues and meet customer expectations.

Requirements

• Analyzing customer issues and questions
• Tracking customer reported problems
• Effectively working with internal resources and 2nd level support groups
• Maintaining ongoing communication with internal departments
• Identifying and assessing departmental/individual training needs
• Ensuring individual/departmental objectives are met
• Completing administrative activities

Benefits

• Competitive total compensation
• Flexible/remote work