AI Customer Experience

We are looking for an Experience and Support Analyst to act as the human point of contact between our customers and our internal Operations and Engineering teams. The N2 is responsible for ensuring that no customer is left without a response, acting on what artificial intelligence cannot resolve: flow doubts, platform problems, and experience management.

Requirements

• Proven ability in written and verbal communication: clarity, politeness, and professionalism in high-pressure situations;
• Ability to manage multiple simultaneous calls with different destinations and priorities, without losing quality;
• Resolutive and investigative profile: proactivity in seeking context and information before escalating, without simply passing on the problem;
• Analytical profile focused on identifying patterns and continuous process improvement;
• Autonomy, collaboration, and comfort with high levels of responsibility;
• Curiosity, adaptability, and continuous learning;
• Experience or strong interest in operational flow optimization and the use of technology (AI) for scalability gains;
• Availability to work 100% on-site in Itaim Bibi