Customer Support Specialist.

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.

Requirements

• Respond to customer inquiries via various channels (phone, email, chat)
• Diagnose and resolve support issues related to SiFi's platform and services
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system
• Escalate complex technical issues to the engineering or product teams as needed
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied
• Stay up-to-date with SiFi's product updates and technical specifications
• Provide excellent customer service and maintain a professional demeanor