Senior Base Planning Manager

Join TalkTalk as a Senior Base Planning Manager to lead the planning, coordination, and delivery of initiatives and activities that protect, grow, and optimise the customer base. Collaborate with stakeholders to ensure alignment to commercial, trading, operational and customer experience objectives.

Requirements

• Own the base calendar and lead the quarterly and annual planning for base and marketing
• Run cross functional planning forums that align Product, Marketing, Trading, Digital and Customer Ops on quarterly and annual base plans, risks, and delivery sequencing
• Shape prioritisation frameworks to ensure focus on initiatives that maximise customer lifetime value, reduce churn and support TalkTalk’s challenger strategy

Benefits

• Flexible hybrid working
• Collaborative office spaces
• Generous holiday package
• Private healthcare
• Competitive pension scheme
• Performance-related bonus opportunities
• Free broadband
• Life event gifts
• Inclusive employee networks
• Salary sacrifice scheme
• Big retail and leisure discounts
• 3 paid volunteering days a year