Customer Care Advisor (Voice)

We're seeking a Customer Care Associate for our Customer Experience team to provide exceptional customer service through accurate information and tailored solutions.

Requirements

• Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative and dynamic work environment