Technical Support Engineer

The Technical Support Engineer role at Tanium involves resolving technical issues, answering technical questions, and improving customer experience through documentation and root cause analysis. The role reports to a Support Manager and requires 3+ years of experience in technical fields such as networking, security, operations, scripting, and/or programming. Tanium is a global organization committed to diversity, innovation, and customer satisfaction.

Requirements

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus
• 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
• Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
• Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
• Aptitude for comprehending complex troubleshooting
• Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues

Benefits

• 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most