Customer Technical Support- Mandarin Speaking
TapTalent.aiManila, Philippines
Posted December 11, 2025
Full Time
About the Company
TapTalent.ai delivers an AI‑powered talent ecosystem that streamlines every stage of recruitment. Leveraging a database of over one billion professionals, it automates outreach across WhatsApp, LinkedIn, and email, while enabling one‑click job postings to more than 50 portals. Its outbound recruiting tools refine candidate engagement, and AI‑driven video, audio, and text screening accelerates hiring decisions. Backed by Iterative Capital and the Salesforce Startup Programme, TapTalent stands out as a comprehensive, data‑centric solution for modern talent acquisition.
Job Description
We are looking for a dedicated and knowledgeable Customer Technical Support representative fluent in Mandarin to join our team. The ideal candidate will possess strong problem-solving skills and a passion for providing exceptional customer service while assisting clients with technical inquiries.
Requirements
- Minimum of 3 years of experience in customer support or technical support roles
- Fluency in Mandarin (spoken and written) is essential; knowledge of English is a plus
- Strong analytical skills with the ability to troubleshoot effectively
- Excellent communication skills and a customer-focused mindset
- Ability to work under pressure and manage multiple tasks simultaneously