Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. You will be part of the frontline of TD Canada Trust, building deep and long-lasting relationships with customers.

What You Will Do

You will process financial transactions, understand and determine customer needs, respond and resolve customer concerns, achieve assigned goals, and promote banking solutions. You will also connect personally with customers, advise them on banking solutions, and help build a positive work environment.

Why It Might Be a Fit

This role requires a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. You will need strong administration, organizational, planning, and time management skills, as well as excellent customer experience skills.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs