Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. You will be part of the frontline of TD Bank, building deep and long-lasting relationships with customers. You will be expected to promote banking solutions, complete business processes in a timely and accurate manner, and deliver quality customer experiences.

What You Will Do

Process financial transactions, understand and determine customer needs, respond and resolve customers' concerns, achieve assigned goals and business objectives, connect personally with customers, and help build a positive, diverse, and equitable work environment.

Why It Might Be a Fit

This role is for a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. You will be a dynamic communicator with established customer experience skills, able to connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs