Representative - Member Care 1 creates exceptional member service experiences by maintaining a professional demeanor and delivering service that embodies TDECU’s Service Standards.
Requirements
- Takes incoming calls from members, prospective member and third parties to respond to specific account inquiries, product offerings and general questions
- Follows standard call model learned in training
- Researches problems through use of various systems and data sources to solve issues and answer member inquiries accurately and quickly
- Maintains acceptable performance levels with regards to phone and processing established metrics
- Maintains good attendance, punctuality and adherence to work schedule
- Complete all TDECU regulatory and compliance training by scheduled due dates
