CUSTOMER SERVICE SPECIALIST I

Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction, responding to customer inquiries and providing speedy and thorough resolution to customer issues and problems.

Requirements

• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems
• Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders
• Handling escalated and unresolved calls from less experienced representatives
• Recognizing sales opportunities and preventing the loss of existing business