Adoption Manager

Role Overview

The Adoption Manager owns the strategy that turns product usage into measurable customer value. Accountable for adoption impact across the full customer lifecycle, this role drives increased product utilization, stronger perceived value, and tangible contribution to churn reduction and account expansion.

What You Will Do

Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions. Design scalable, multichannel adoption journeys — self-service, virtual agents, human touchpoints — centered on customer experience.

Why It Might Be a Fit

This is a high-impact role combining rigorous project management with strong people leadership: end-to-end ownership of adoption initiatives, from design through delivery, alongside the development of a results-driven team.

Requirements

• Industry track record — 5–8 years minimum in a comparable role within B2B markets, preferably in services or high-tech products, with proven ability to drive measurable outcomes across complex, multi-stakeholder environments.
• Structured execution — proven ability to manage complex end-to-end initiatives: clear roadmaps, sharp priorities, consistent delivery.
• People management — experience leading, motivating, and growing teams.
• Data-driven mindset — ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.
• Cross-functional influence — the ability to deliver results through teams and stakeholders without direct reporting lines.
• Comfort with ambiguity — confident decision-making and direction-setting even with incomplete information.
• Stakeholder communication — clarity, authority, and the ability to align across all levels of the organization.
• Think outside the box — a genuine drive for innovation, experimentation, and creative problem-solving.
• Invent & simplify — talent for cutting through complexity and designing adoption journeys that are clear, effective, and scalable.

Benefits

• Short working week (no work on Friday afternoons)
• Welfare plan tailored to individual needs
• Flexible, hybrid work arrangement
• Personalized development program
• Inclusive environment based on collaboration and respect
• Opportunity to work on projects with a focus on sustainability and innovation