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Job description
As a Retention & Prevention Manager, you will lead a high-impact team to reduce churn, deepen customer relationships, and get ahead of risk. You will be a key architect of our customer value strategy, turning complex data into sharp insights and decisions.
Define and drive retention and prevention strategies, translate data into actionable intelligence, build alignment across teams, and introduce scalable processes and tools.
We look for leaders who embrace challenges as catalysts for growth, bring our values to life, and have a sharp data-driven mindset, structured strategic and operational planning skills, and exceptional communication and stakeholder influence.
Company
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Tech, Software & IT Services • Finance • Corporate Services
TeamSystem is a leading Italian ICT company that provides cloud‑based digital business management platforms for small‑ and medium‑sized enterprises and professional firms such as accountants, labor consultants, and lawyers. Its product portfolio spans ERP, finance, HR, e‑commerce, SME rating, and fintech services—including payments, collections, and bank reconciliation—designed to streamline operations and boost digital competitiveness. Backed by more than 2 million customers and a 2022 turnover of €695 million, TeamSystem processes over 415 million electronic invoices worth €850 billion each year. With a workforce of over 2,700 employees, including 730 agile software engineers, the company continuously invests in R&D to deliver secure, user‑friendly solutions that accelerate clients’ digitization journeys and enhance their agility in the market.