Service Specialist

The Service Specialist is responsible for supporting the achievement of SLA targets and enhancing the efficiency of service operations for assigned accounts. The role requires strong organizational skills, effective communication, attention to detail, and a commitment to customer satisfaction.

Requirements

• Customer-obsessed and fanatical about customer success
• Proficient in MS Office 365
• Excellent organizational skills
• Strong interpersonal skills
• Influential communicator
• Analytical problem solver
• Committed to continuous learning

Benefits

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Critical Illness and Accident Insurance
• Pet Insurance
• Bark - Parental controls to ensure online safety for kids
• Norton LifeLock Identity Protection
• Employee Discount Program