Customer Service Representative - Korean - Kota Kinabalu

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information based on enquiries received via phone and email. They will be the primary contact for customers using the client's website shopping channel.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency
• Minimum of 6 months work experience in customer support
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
• Minimum typing speed of 40wpm with a 90% accuracy score

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance