Customer Service Representative - Korean - Putatan

The Customer Success Specialist (CSS) will respond to customer requests, manage concerns, and provide information based on customer enquiries received via inbound phone call and email channels.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
• Minimum typing speed of 40wpm with a 90% accuracy score

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan