Desktop Support Engineer

As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and at home for any issues reported. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

Requirements

• Ability to attain CTC and SC clearance as per UK government requirements.
• Ability to maintain a high degree of customer service for all support queries.
• Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
• Proactive approach, ability to prioritise and manage own workload.
• Ability to solve complex problems & participate in continuous improvement.
• Excellent oral and written communication skills.
• Keen attention to detail.
• Ability to relate to others in a positive manner. Strong team focus.
• Experience with MS Office Packages
• Experience and/or Qualifications in an IT field
• Experience with Windows 10 & 11
• Experience working with VDI solutions
• Experience with Cisco Networking desirable.
• Experience with MECM for software deployment, OS build and patch management
• Experience of managing and implementing Group Policy in an enterprise environment.
• Experience with Anti Virus software and managing cyber security threats
• Experience working with O365 products and services
• Working experience of ITIL and/or ISO270001 processes and procedures.
• Proactive approach, ability to prioritise and manage own workload

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship