As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and at home for any issues reported. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.
Requirements
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
- Proactive approach, ability to prioritise and manage own workload.
- Ability to solve complex problems & participate in continuous improvement.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to relate to others in a positive manner. Strong team focus.
- Experience with MS Office Packages
- Experience and/or Qualifications in an IT field
- Experience with Windows 10 & 11
- Experience working with VDI solutions
- Experience with Cisco Networking desirable.
- Experience with MECM for software deployment, OS build and patch management
- Experience of managing and implementing Group Policy in an enterprise environment.
- Experience with Anti Virus software and managing cyber security threats
- Experience working with O365 products and services
- Working experience of ITIL and/or ISO270001 processes and procedures.
- Proactive approach, ability to prioritise and manage own workload
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Visa Sponsorship