Operational SME - Hebrew

The Operational SME - Hebrew will be the main liaison between training, quality, and operations, supporting and coaching team members while enforcing policies and balancing efficiency. They will provide real-time support, coach new hires, and implement corrective action plans for performance improvement.

Requirements

• Must be fluent in Hebrew and English
• Passion for providing 1:1 support to people with accuracy and empathy
• Minimum 2 years' prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment
• Some degree of further education/college desirable
• Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test