Operations Assistant Manager (395)

The role is to support the continued growth of the campaign by monitoring, evaluating, and improving the effectiveness of Quality standards. The successful candidate will be responsible for managing a contact center, analyzing and maintaining Service Level agreements, and leading a team of team leaders.

Requirements

• 2-3 Years' experience as an Operations Manager within the BPO sector
• Proven experience in management of a contact center
• Experience in KPI Management
• Matric/ Equivalent

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance