Trainer - English

We are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Requirements

• Bachelor's Degree or equivalent experience in a call centre or business-related field
• Proficiency in English (spoken and written)
• Minimum of 2 years training experience in a BPO setting
• Working experience with a premium account with either B2C or B2B
• Knowledge on instructional design
• Usage of MS Office and typing speed of 30 WPM