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Job description
The Amazon Connect Technical Lead is the senior technical authority for complex Amazon Connect implementations, specializing in the Amazon Connect and AWS services. This role is responsible for leading the technical project delivery team, translating high-level business goals into robust, secure, and scalable technical designs leveraging the Amazon Connect / AWS ecosystem and its associated APIs.
Design & Architecture Governance, Technical Decision Authority, Team Leadership & Client Consultation, Quality Assurance Support, Project Delivery Alignment
Experience in contact center solutions, technical leadership or architect role for CCaaS deployments, ability to design and build complex, scalable, and resilient omnichannel Customer Experience (CX) solutions, proficiency in contact center reporting, analytics, and ensuring data consistency across the platform.
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