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Job description
We are looking for a qualified Senior Support Analyst to join our Product Analysis and Customer Support (PACS) team. The role involves handling client incidents to satisfactory resolution, facilitating solutions to tickets logged, and providing technical support to clients.
The primary responsibility will be to facilitate solution to the tickets logged, including analysis of the ticket, updating clients and stakeholders, and providing an agreeable solution. You will also act as a technical reference point during software implementation/upgrades and contribute to the Knowledgebase through FAQs and HowTos.
This role demands experience working in 24/7 Support teams and early joiners. You will have the opportunity to work with a team that is passionate about making banking better, together.
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Company
Tech, Software & IT Services
Temenos is a leading provider of banking software and digital financial technology solutions, offering core banking platforms that can be deployed on‑premises, in the cloud, or as SaaS. Its adaptable, AI‑enhanced technology is trusted by banks of all sizes to deliver next‑generation services and improve customer experiences. By combining robust core systems with innovative digital tools, Temenos enables financial institutions to modernize operations, accelerate product development, and stay competitive in a rapidly evolving market.