Technical Account Manager

Role Overview

As a Technical Account Manager at Tencent Cloud, you will serve as a trusted advisor to key accounts, leveraging your deep understanding of their business scenarios to provide tailored solutions using Tencent Cloud products. You will address technical issues, optimize business structures, and assist in expanding operations, maintaining close communication with clients to gain insights and suggest improvements.

What You Will Do

Possess a deep understanding of business scenarios for key accounts to align with Tencent Cloud products and solutions. Assist customers in resolving technical issues, optimizing business structures, and expanding operations. Provide proactive services to foresee and prevent technical problems.

Why It Might Be a Fit

Bachelor’s degree or above in Computer Science or a related field. Relevant public cloud certifications are highly preferred. Minimum of 5 years in public cloud technical roles with direct client-facing experience.

Requirements

• Bachelor’s degree or above in Computer Science or a related field
• Relevant public cloud certifications
• Minimum of 5 years in public cloud technical roles with direct client-facing experience
• In-depth knowledge and hands-on experience with Linux systems and TCP/IP protocols
• Proficiency in using troubleshooting tools for analysis and performance tuning
• Expertise in DNS, Load Balancing, CDN, databases, security attack and defense, disaster recovery architectures, and high concurrency optimization
• Excellent communication skills in English and local language
• Customer-service oriented and collaborative
• Strong sense of responsibility and able to thrive in a fast-paced environment