Customer Support Representative Poland (Fixed-term contract for 1 year)

Join our dynamic team as a Customer Support Representative for East region. We are looking for a proactive colleague open to working in a hybrid approach: 60% office presence and 40% home office.

Requirements

• Manage order to fulfillment activities in line with service levels tailored to Customer segments
• Handle both digital and manual order processing, backorder management and creation of credit/debit notes
• Address and follow up on Customer claim efficiently
• Process general inquiries via phone and email, covering company information, product details, pricing and delivery status
• Oversee the SAP order to fulfillment pipeline on a daily basis
• Work closely with cross-functional teams, including supply chain and finance, to ensure smooth order processing and timely delivery
• Actively generate and implement ideas for internal proces improvements and customer satisfaction