Customer Support Representative Poland (Fixed-term contract for 1 year)
tesaGreater Poland Voivodeship, Poland
Posted February 17, 2025
Full Time
About the Company
Tesa is a multinational adhesive solutions provider specializing in innovative tapes and self-adhesive products for industries, commercial customers, and end consumers. With over 7,000 adhesive solutions, the company focuses on sustainability, developing environmentally friendly products and energy-saving processes. Tesa operates globally, offering customized innovations like tesafilmĀ® and is a leading manufacturer of adhesive solutions in automotive, electronics, and consumer markets.
Job Description
Join our dynamic team as a Customer Support Representative for East region. We are looking for a proactive colleague open to working in a hybrid approach: 60% office presence and 40% home office.
Requirements
- Manage order to fulfillment activities in line with service levels tailored to Customer segments
- Handle both digital and manual order processing, backorder management and creation of credit/debit notes
- Address and follow up on Customer claim efficiently
- Process general inquiries via phone and email, covering company information, product details, pricing and delivery status
- Oversee the SAP order to fulfillment pipeline on a daily basis
- Work closely with cross-functional teams, including supply chain and finance, to ensure smooth order processing and timely delivery
- Actively generate and implement ideas for internal proces improvements and customer satisfaction
