Client Service Manager

Role Overview

As a Client Service Manager in the Transfer Agency Team, you will be responsible for ensuring the efficient running of your section, making sure that all of your sections output is in line with the Company's procedures as well as dealing with/facilitating all client requests for output whilst meeting the Company's SLAs.

What You Will Do

Provide leadership to Transfer Agency across local client book, manage and allocate client service tasks to service delivery teams, ensure Transfer Agency tasks are planned and executed accurately, on time and to a high quality.

Why It Might Be a Fit

Strong leadership skills and the ability to mentor and coach team, have an understanding of fund structures and the fund administration business, ability to work in a demanding environment and adapt to changing priorities.

Requirements

• At least 5 years working with a financial institution, preferable within P.E.
• Strong leadership skills and the ability to mentor and coach team
• Have an understanding of fund structures and the fund administration business
• Ability to work in a demanding environment and adapt to changing priorities
• Think creatively and deliver pragmatic solutions
• Possess personal qualities of integrity, good communication and discretion
• A confident manner and the ability to communicate with clients effectively
• Strong IT skills
• General knowledge of banking systems