CSA, General I DR Evergreen
The CCS CompaniesSanto Domingo, Distrito Nacional, Dominican Republic
Posted April 29, 2025
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The Customer Service Agent, General I interacts with clients' customers to negotiate payment arrangements and/or resolve disputes. Must maintain a professional manner, engage customers in a manner consistent with applicable laws, and follow scripts when handling calls. Negotiates payment plans and settlements, identifies disputes, and updates client information.
Requirements
- Prefer one or more years of customer service experience in the collections industry
- Must have business proficiency in English
- Successful completion of a company-sponsored three-week training program
- Strong interpersonal and verbal communication skills
- Moderate typing skills (35 wpm)
- Basic math and writing skills
- Must successfully pass background check required to obtain MN Debt Collector license
- Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.