CSA, General I DR Evergreen

The Customer Service Agent, General I interacts with clients' customers to negotiate payment arrangements and/or resolve disputes. Must maintain a professional manner, engage customers in a manner consistent with applicable laws, and follow scripts when handling calls. Negotiates payment plans and settlements, identifies disputes, and updates client information.

Requirements

• Prefer one or more years of customer service experience in the collections industry
• Must have business proficiency in English
• Successful completion of a company-sponsored three-week training program
• Strong interpersonal and verbal communication skills
• Moderate typing skills (35 wpm)
• Basic math and writing skills
• Must successfully pass background check required to obtain MN Debt Collector license
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.