Manager, Operations (Nearshore)
The CCS CompaniesSanto Domingo, Distrito Nacional, Dominican Republic
Posted March 4, 2026
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The Operations Manager is responsible for the tactical planning and execution of all Call Center operations in the Dominican Republic site location, achieving collection goals and objectives, training and coaching staff, and analyzing client performance.
Requirements
- 5+ years of operational management experience in a collections and/or call center environment.
- Bilingual business proficiency in Spanish and English is required.
- Must successfully pass background check required to obtain MN Debt Collector license.
- Excellent communications and analytical skills.
- Excellent computer skills, proficiency with Microsoft Excel, Microsoft Access.
- Directly related call center supervisory and/or management experience required.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
